When you write in
Tell us what you were trying to do and what happened instead. If you can, include the email address on your account, your phone or device, and the app version from the bottom of the settings screen. That usually saves a round trip.
Don't send us a paystub over email. If a document isn't reading correctly, say so and we'll look at it from inside your account with your permission.
Common questions
A document won't upload or won't read
Photograph the whole page in good light, flat, with all four corners in frame. A PDF from your fund's portal reads more reliably than a photo. If it still fails, write to us with the fund or employer name and we'll add support for that format.
Steward flagged something. Now what?
A flag means two records disagree. It is a starting point for a conversation, not a finding of fact — payroll corrections, retroactive reporting, and timing between a work month and a trust posting all cause differences that resolve themselves. Steward can help you draft a letter to your payroll department, fund office, or training coordinator. You decide whether to send it.
Is my information shared with my employer or my local?
No. Nothing leaves your account unless you send it. See the privacy policy.
How do I delete my account?
Email support@steward.trade from the address on your account and ask us to close it. We delete your documents and the data derived from them within 30 days.
My local isn't listed
Write to us with the trade and local number. Adding one takes a day or two.
Pilots and partnerships
If you represent a local, a training center, a contractor, or a trust fund and want to talk about a pilot, use the same address and put "pilot" in the subject line.